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ISO/IEC 20000-1:2018 specifies the basis for a IT service management system (ITSMS). However, the structure of this document is not unique to this type of system. In fact, the ISO/IEC 20000-1:2018 standard was changed to include the shared ISO high level structure (Annex SL), which helps to assure the usefulness and interconnectivity of ISO management system standards.
ISO/IEC20000-1:ce8ISO/IEC 20000-1:2018 specifies the basis for a IT service management system (ITSMS). However, the structure of this document is not unique to this type of system. In fact, the ISO/IEC 20000-1:2018 standard was changed to include the shared ISO high level structure (Annex SL), which helps to assure the usefulness and interconnectivity of ISO management system standards.